Developed in Articulate Storyline, this software simulation utilizes a "Watch, Try, Do" methodology to introduce a tool's new features, click Server Simulation to launch the module.

A quick guide on the expectation and how to deliver a good pitch. Please click the link labeled Hallmarks of a Good Pitch to view the guide.

A Camtasia video that highlights the promotional value of Flex. A digital budget tool for a properties residents who seek greater flexibility in rent payments. Please click the video below to view this project.

This presentation trains support experts to secure a high-impact first win by prioritizing immediate business value and guiding customers through live workflows to deliver tangible outcomes.

This presentation trains support experts to naturally build on a customer's initial success without sounding overly salesy. Using a chat simulation, learners practice introducing relevant features, plan upgrades, or add-ons, and concluding interactions with clear, actionable next steps.

This virtual instructor-led training (vILT) session guides new employees through navigating essential company tools and internal platforms. Led by a facilitator, learners practice hands-on workflows to confidently locate resources, access support systems, and streamline their daily operational tasks.